FSP Global - Cluj-Napoca

FSP Global is a global provider of multichannel customer care experience and support in the BPO area. We are committed to delivering exceptionally high-quality services, across many industry sectors.

Providing 24/7/365 services with round-the-clock support, we ensure global accessibility and increased customer satisfaction, particularly for businesses with a global or diverse customer base, or those that deal with critical or time-sensitive issues.

FSP Global operates globally, catering to clients from more than 30 countries across five continents. With our unique and impressive language portfolio of over 25 languages, we have the expertise to effectively communicate with a diverse customer base and to connect with customers in their native language, fostering a more personal and reliable customer care experience.

At FSP Global, we understand that each client’s needs are unique. We pride ourselves with our ability to tailor our services to precisely meet their requirements, whether they need support, a combination of services, or specialized solutions. Our multichannel customer services provide customers with the flexibility to choose their preferred method of communication while ensuring a consistent and positive experience across all channels.

What differentiates us is the care and dedication with which we follow every project, regardless of its size or complexity, scaling services to our clients’ specific needs and requirements, consistently ensuring customer satisfaction. With our scalable approach, we cater to the requirements of both SMEs and large enterprises.

Our staff augmentation services allow companies to quickly scale their workforce based on project requirements and offers them a cost-effective solution while tapping into a broader pool of talented professionals with skills and experience.